Our store has the following conditions: Please check the details.
- Cancellation due to customer convenience (before product shipping)
- Refund due to customer convenience
- Exchange due to customer convenience
- Refunds due to product defects
- Exchange due to defective product, etc.
■Cancellation due to customer convenience (before product shipping)
You can cancel your order from your purchase history for any reason within 30 minutes of placing your order.
In addition, if you wish to cancel your order more than 30 minutes after placing your order, please check the following conditions.
Compatible conditions
・We accept cancellations before the product is shipped.
・For products ordered by 15:00, cancellations can be made until 15:00 on the day of the order.
*Please check the business day calendar for our store holidays.
*Cancellations over the phone will only be accepted during business hours.
Refund
We will refund your payment in full.
*If paying by credit card, our store will cancel the charge. For details, please contact your credit card company.
■Refunds due to customer convenience
We will issue a refund if the following conditions apply.
Compatible conditions
Please contact the store within the applicable period with unopened and unused items. In principle, we will only respond to inquiries that you contact us with.
Available period
If you contact us within 100 days after receiving the product
Refund
Full product deposit
Return shipping fee
Customer burden
Remarks
Please contact the store to let us know that you would like a refund.
■Exchange due to customer convenience
We will exchange the product if the following conditions apply.
Compatible conditions
Please contact the store within the applicable period with unopened and unused items. In principle, we will only respond to inquiries that you contact us with.
Available period
If you contact us within 100 days after receiving the product
Return shipping fee
Customer burden
Feed again
Store burden
Remarks
There may be cases where we are unable to accept exchanges, such as because it is impossible to arrange the same product. In that case, please note that we will issue a refund.
■Refund due to defective product etc.
We will issue a refund if the following conditions apply.
Compatible conditions
Regardless of whether the product is used or not, please contact the store within the corresponding period. In principle, we will only respond to inquiries that you contact us with.
Available period
If you contact us within 100 days after receiving the product
Refund
Full price of the product
Return shipping fee
Store burden
Remarks
Please contact the store to let us know that you would like a refund.
■Exchange due to defective product etc.
We will exchange the product if the following conditions apply.
Compatible conditions
Regardless of whether the product is used or not, please contact the store within the corresponding period. In principle, we will only respond to inquiries that you contact us with.
Available period
If you contact us within 100 days after receiving the product
Return shipping fee
Store burden
Reshipping
Store burden
Remarks
There may be cases where we are unable to accept exchanges, such as because it is impossible to arrange the same product. In that case, please note that we will issue a refund.
■Cancellation/refund/exchange contact information
Online inquiry form
Click on Chat Contact Us in the bottom right corner
TEL:
04-7196-7429
*Telephone reception hours 10:00-16:00 (weekdays only)
Remarks
We recommend using the contact form!
■Return address
Post code:270-2218
Address
1F, 5-12-3 Fusa Heiwadai, Abiko City, Chiba , Japan
TEL:
+81-471-967-429
FAX:
+81-471-967-429
