About delivery

About delivery

Shipping Company

● Yamato Transport Co.

Remarks
Product Shipping Timing
In case of prepayment (e.g. bank transfer) ⇒ we will ship the goods within 2 working days after payment is confirmed.
For payments other than the above (e.g., credit card) ⇒We will ship your order 2 business days after confirming your order.
In the case of prepayment, the scheduled delivery date may be delayed or delayed depending on the timing of your payment.

About Pre-order Products
Delivery may not be possible on the requested delivery date depending on the release date.
Also, it takes longer to ship than regular products due to the release date.
Pre-order items cannot be shipped together with regular items.

●Sagawa Express Co.

【Remarks】
Product Shipping Timing
In case of prepayment (e.g., bank transfer) ⇒We will ship the order 2 business days after confirming payment.
For payments other than the above (e.g., credit card) ⇒We will ship your order 2 business days after confirming your order.
*In the case of prepaid payment, the estimated delivery date may be delayed depending on the timing of the customer's payment.

About Pre-order Products
Delivery may not be possible on the requested delivery date depending on the release date.
Also, it takes longer to ship than regular products due to the release date.
Pre-order items cannot be shipped together with regular items.

●Japan Post

【remarks】
產品出貨時間
In case of prepayment (e.g. bank transfer) ⇒ we will ship the goods within 2 working days after payment is confirmed.
For payments other than the above (e.g., credit card) ⇒We will ship your order 2 business days after confirming your order.
*In the case of prepaid payment, the estimated delivery date may be delayed depending on the timing of the customer's payment.

About Pre-order Products
It is possible to change the date and time of the deposit.
Also, it takes longer to ship than regular products due to the release date.

Pre-order items cannot be shipped together with regular items.

Shipping charges

【Japan Fee Schedule】

Geographical details

postage(JPY)

postage(USD)

Hokkaido, Kitakyushu, Southern Kyushu

Hokkaido, Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima

800円

$6.00

Okinawa (prefecture)

Okinawa prefecture (including Okinawa island)

1000円

$7.50

Other areas

Other areas

0円

$0.00

Consumption tax on shipping charges

This fee includes consumption tax.

Treatment of isolated islands and others

Additional shipping charges may apply to remote islands and some areas.

【Other Countries Fee Schedule】

Area Details

postage(JPY)

postage(USD)

Asian

China, Korea, Taiwan, India, Indonesia, Singapore, Philippines, China Hong Kong, Vietnam, China Macao, Malaysia, Thailand, Laos, Myanmar

1430円

$10.00

North America, South America, Oceania, Middle East, Europe

United States, Canada, Mexico, Argentina, Colombia, Venezuela, Brazil, Chile, Paraguay, Uruguay, United Kingdom, Iceland, Ireland, Italy, Netherlands, Greece, Switzerland, Sweden, Spain, Czech Republic, Denmark, Germany, Norway, Finland, France, Belgium, Monaco, Russia, United Arab Emirates, Oman, Qatar, Saudi Arabia, Australia, New Zealand

1980円

$14.00

free shipping

Free shipping for purchases over 20,000 yen in the above countries and regions!

0円

$0

Depending on the import declaration policy of the country, customs duties may be incurred, in which case you will need to pay the tax separately when you receive the goods.

Return Methods

1. Please contact our store from your purchase history.

(Please attach a picture of the area you have pointed out so that we can respond more quickly)

A. Returns due to quality problems (cash on delivery)

B. Non-quality returns (prepaid)

2. After shipping, please be sure to inform us of the delivery company and tracking number using the Contact Us Form.

3. Upon receipt of the returned goods, we will process the refund.

How to exchange

1. Please contact our store from your purchase history.

(Please attach a picture of the area you have pointed out so that we can respond more quickly)

A. Returns due to quality problems (cash on delivery)

B. Non-quality returns (prepaid)

2. After shipping, please be sure to inform us of the delivery company and tracking number using the Contact Us Form.

3. Upon receipt of the return, we will ship the replacement item(s) and provide you with a tracking number.

Cancellation and Returns (Refunds and Exchanges)

The following conditions apply in our store. Please check the details.

  • Cancellation by the customer (before the product is shipped)
  • Refund due to customer's convenience
  • Refund due to customer's convenience
  • Refunds due to defects in products, etc.
  • Replacement due to defects in products, etc.

Cancellation by the customer's convenience (before the product is shipped)

You may cancel your order within 30 minutes of placing your order, with or without cause, from your purchase history.
In addition, if you cancel your order more than 30 minutes after it has been placed, please refer to the following terms and conditions for correspondence.

Support Conditions
・Cancellation is accepted before the product is shipped.

・Orders placed before 3:00 p.m. will be accepted for cancellation until 3:00 p.m. on the day of the order.

※Please check our business day calendar for our holidays.
※Cancellations by phone will only be accepted during business hours.

Amount of refund
The full amount of the payment will be refunded.

※In the case of credit card payment, we will cancel the charge. Please contact your credit card company for details.

Refund due to customer's convenience

Refunds will be given if the following conditions are met.

Support Conditions
Please contact the store within the corresponding period if the item is unopened and unused. In principle, we will only respond to items that have been reported to us through our inquiry form.

Available period
If you contact us within 100 days of receipt of goods

Amount of refund
Full price of goods

Return postage
Customer pays

remarks
Please contact the store to request a refund.

Replacement due to customer's reason

If any of the following conditions are met, we will replace the product, etc.

Support Conditions
Please contact the store within the corresponding period if the item is unopened and unused. In principle, we will only respond to items that have been reported to us through our inquiry form.

Available period
If you contact us within 100 days of receipt of goods

Return postage
Customer pays

re-transfer charge
Stores are responsible for

remarks
In some cases, we may not be able to provide an exchange due to the impossibility of arranging for the same item. In such cases, we will issue a refund.

Refunds due to defects in products, etc.

Refunds will be given if the following conditions are met

Support Conditions
Regardless of whether the product is used or not, please contact the store during the response period. In principle, we will only respond to items that have been reported to us via inquiry.

Available period
If you contact us within 100 days of receipt of goods

Amount of refund
Full price of goods

Return postage
Stores are responsible for

remarks
Please contact the store to request a refund.

Replacement due to defects in products, etc.

If any of the following conditions are met, we will replace the product, etc.

Support Conditions
Regardless of whether the product is used or not, please contact the store during the response period. In principle, we will only respond to items that have been reported to us via inquiry.

Available period
If you contact us within 100 days of receipt of goods

Return postage
Stores are responsible for

re-transfer charge
Stores are responsible for

remarks
In some cases, we may not be able to provide an exchange due to the impossibility of arranging for the same item. In such cases, we will issue a refund.

` Cancellation, refund and exchange contact information

Online Inquiry Form
Click on Contact Us in the chat in the lower right corner

TEL
04-7196-7429

※Telephone reception hours: 10:00 - 16:00 (Japaness workdays only)

remarks
We recommend that you use our contact form!

return address

postal code
270-1108

Address
1F, 5-12-3, Fusa Heiwadai, Abiko-shi, Chiba, Japan

TEL
+81-471-967429

FAX
+81-471-967429