{"id":19966,"date":"2023-05-21T13:25:38","date_gmt":"2023-05-21T04:25:38","guid":{"rendered":"https:\/\/loosenonline.jp\/regarding-cancellations-and-returns-refunds-and-exchanges\/"},"modified":"2024-05-09T15:19:17","modified_gmt":"2024-05-09T06:19:17","slug":"regarding-cancellations-and-returns-refunds-and-exchanges","status":"publish","type":"page","link":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/","title":{"rendered":"Regarding cancellations and returns (refunds and exchanges)"},"content":{"rendered":"\n<p class=\"has-medium-font-size\"><strong>Our store has the following conditions: Please check the details.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Cancellation due to customer convenience (before product shipping)<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Refund due to customer convenience<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Exchange due to customer convenience<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Refunds due to product defects<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Exchange due to defective product, etc.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\">\u25a0Cancellation due to customer convenience (before product shipping)<\/p>\n\n\n\n<p class=\"has-medium-font-size\">You can cancel your order from your purchase history for any reason within 30 minutes of placing your order.<br>In addition, if you wish to cancel your order more than 30 minutes after placing your order, please check the following conditions.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Compatible conditions<\/strong><br>\u30fbWe accept cancellations before the product is shipped.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u30fbFor products ordered by 15:00, cancellations can be made until 15:00 on the day of the order.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">*Please check the business day calendar for our store holidays.<br>*Cancellations over the phone will only be accepted during business hours.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Refund <\/strong><br>We will refund your payment in full.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">*If paying by credit card, our store will cancel the charge. For details, please contact your credit card company.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u25a0<strong>Refunds due to customer convenience<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">We will issue a refund if the following conditions apply.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Compatible conditions<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Please contact the store within the applicable period with unopened and unused items. In principle, we will only respond to inquiries that you contact us with.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Available period<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">If you contact us within 100 days after receiving the product<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Refund <\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Full product deposit<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Return shipping fee<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Customer burden<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><strong>Remarks<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Please contact the store to let us know that you would like a refund.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u25a0Exchange due to customer convenience<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We will exchange the product if the following conditions apply.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Compatible conditions<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Please contact the store within the applicable period with unopened and unused items. In principle, we will only respond to inquiries that you contact us with.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Available period<\/strong><\/p>\n\n\n\n<p>If you contact us within 100 days after receiving the product<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Return shipping fee<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Customer burden<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Feed again<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Store burden<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Remarks<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">There may be cases where we are unable to accept exchanges, such as because it is impossible to arrange the same product. In that case, please note that we will issue a refund.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u25a0Refund due to defective product etc.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We will issue a refund if the following conditions apply.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Compatible conditions<\/strong><br>Regardless of whether the product is used or not, please contact the store within the corresponding period. In principle, we will only respond to inquiries that you contact us with.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Available period<\/strong><br>If you contact us within 100 days after receiving the product<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><strong>Refund <\/strong><\/strong><br>Full price of the product<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Return shipping fee<\/strong><br>Store burden<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><strong>Remarks<\/strong><\/strong><br>Please contact the store to let us know that you would like a refund.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u25a0Exchange due to defective product etc.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We will exchange the product if the following conditions apply.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Compatible conditions<\/strong><br>Regardless of whether the product is used or not, please contact the store within the corresponding period. In principle, we will only respond to inquiries that you contact us with.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Available period<\/strong><br>If you contact us within 100 days after receiving the product<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Return shipping fee<\/strong><br>Store burden<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Reshipping<\/strong><br>Store burden<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><strong>Remarks<\/strong><\/strong><br>There may be cases where we are unable to accept exchanges, such as because it is impossible to arrange the same product. In that case, please note that we will issue a refund.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u25a0Cancellation\/refund\/exchange contact information<br><br><strong>Online inquiry form<\/strong><br>Click on Chat Contact Us in the bottom right corner<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><br>TEL:<br>04-7196-7429<\/p>\n\n\n\n<p class=\"has-medium-font-size\">*Telephone reception hours 10:00-16:00 (weekdays only)<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><br><strong><strong>Remarks<\/strong><\/strong><br>We recommend using the contact form!<br><br>\u25a0Return address<br><br>Post code:270-2218<br><br><strong>Address<\/strong><br>1F, 5-12-3 Fusa Heiwadai, Abiko City, Chiba , Japan<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><br><strong>TEL<\/strong>:<br>+81-471-967-429<br><br><strong>FAX<\/strong>:<br>+81-471-967-429<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our store has the following conditions: Please check the details. \u25a0Cancellation due to customer convenience (before product shipping) You can<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-19966","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - 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