{"id":19966,"date":"2023-05-21T13:25:38","date_gmt":"2023-05-21T04:25:38","guid":{"rendered":"https:\/\/loosenonline.jp\/regarding-cancellations-and-returns-refunds-and-exchanges\/"},"modified":"2024-05-09T15:19:17","modified_gmt":"2024-05-09T06:19:17","slug":"regarding-cancellations-and-returns-refunds-and-exchanges","status":"publish","type":"page","link":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/","title":{"rendered":"Regarding cancellations and returns (refunds and exchanges)"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Our store has the following conditions: Please check the details.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Cancellation due to customer convenience (before product shipping)<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Refund due to customer convenience<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Exchange due to customer convenience<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Refunds due to product defects<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Exchange due to defective product, etc.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u25a0Cancellation due to customer convenience (before product shipping)<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">You can cancel your order from your purchase history for any reason within 30 minutes of placing your order.<br>In addition, if you wish to cancel your order more than 30 minutes after placing your order, please check the following conditions.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Compatible conditions<\/strong><br>\u30fbWe accept cancellations before the product is shipped.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u30fbFor products ordered by 15:00, cancellations can be made until 15:00 on the day of the order.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">*Please check the business day calendar for our store holidays.<br>*Cancellations over the phone will only be accepted during business hours.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Refund <\/strong><br>We will refund your payment in full.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">*If paying by credit card, our store will cancel the charge. For details, please contact your credit card company.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u25a0<strong>Refunds due to customer convenience<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">We will issue a refund if the following conditions apply.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Compatible conditions<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Please contact the store within the applicable period with unopened and unused items. In principle, we will only respond to inquiries that you contact us with.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Available period<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">If you contact us within 100 days after receiving the product<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Refund <\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Full product deposit<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Return shipping fee<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Customer burden<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><strong>Remarks<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Please contact the store to let us know that you would like a refund.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u25a0Exchange due to customer convenience<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">We will exchange the product if the following conditions apply.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Compatible conditions<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Please contact the store within the applicable period with unopened and unused items. In principle, we will only respond to inquiries that you contact us with.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Available period<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you contact us within 100 days after receiving the product<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Return shipping fee<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Customer burden<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Feed again<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Store burden<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Remarks<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">There may be cases where we are unable to accept exchanges, such as because it is impossible to arrange the same product. In that case, please note that we will issue a refund.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u25a0Refund due to defective product etc.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">We will issue a refund if the following conditions apply.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Compatible conditions<\/strong><br>Regardless of whether the product is used or not, please contact the store within the corresponding period. In principle, we will only respond to inquiries that you contact us with.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Available period<\/strong><br>If you contact us within 100 days after receiving the product<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><strong>Refund <\/strong><\/strong><br>Full price of the product<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Return shipping fee<\/strong><br>Store burden<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><strong>Remarks<\/strong><\/strong><br>Please contact the store to let us know that you would like a refund.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u25a0Exchange due to defective product etc.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">We will exchange the product if the following conditions apply.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Compatible conditions<\/strong><br>Regardless of whether the product is used or not, please contact the store within the corresponding period. In principle, we will only respond to inquiries that you contact us with.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Available period<\/strong><br>If you contact us within 100 days after receiving the product<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Return shipping fee<\/strong><br>Store burden<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Reshipping<\/strong><br>Store burden<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><strong>Remarks<\/strong><\/strong><br>There may be cases where we are unable to accept exchanges, such as because it is impossible to arrange the same product. In that case, please note that we will issue a refund.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u25a0Cancellation\/refund\/exchange contact information<br><br><strong>Online inquiry form<\/strong><br>Click on Chat Contact Us in the bottom right corner<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><br>TEL:<br>04-7196-7429<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">*Telephone reception hours 10:00-16:00 (weekdays only)<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><br><strong><strong>Remarks<\/strong><\/strong><br>We recommend using the contact form!<br><br>\u25a0Return address<br><br>Post code:270-2218<br><br><strong>Address<\/strong><br>1F, 5-12-3 Fusa Heiwadai, Abiko City, Chiba , Japan<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><br><strong>TEL<\/strong>:<br>+81-471-967-429<br><br><strong>FAX<\/strong>:<br>+81-471-967-429<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our store has the following conditions: Please check the details. \u25a0Cancellation due to customer convenience (before product shipping) You can<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-19966","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Regarding cancellations and returns (refunds and exchanges) - Loosenonline<\/title>\n<meta name=\"description\" content=\"Regarding cancellations and returns (refunds and exchanges) - Loosenonline\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Regarding cancellations and returns (refunds and exchanges) - Loosenonline\" \/>\n<meta property=\"og:description\" content=\"Regarding cancellations and returns (refunds and exchanges) - Loosenonline\" \/>\n<meta property=\"og:url\" content=\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/\" \/>\n<meta property=\"og:site_name\" content=\"Loosenonline\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-09T06:19:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/loosenonline.jp\/wp-content\/uploads\/2024\/03\/JPhomepage-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"490\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/\"},\"author\":{\"name\":\"Andrew\",\"@id\":\"https:\/\/loosenonline.jp\/en\/#\/schema\/person\/6ee63ce001d8a2395be85d2423523961\"},\"headline\":\"Regarding cancellations and returns (refunds and exchanges)\",\"datePublished\":\"2023-05-21T04:25:38+00:00\",\"dateModified\":\"2024-05-09T06:19:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/\"},\"wordCount\":588,\"publisher\":{\"@id\":\"https:\/\/loosenonline.jp\/en\/#organization\"},\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/\",\"url\":\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/\",\"name\":\"Regarding cancellations and returns (refunds and exchanges) - Loosenonline\",\"isPartOf\":{\"@id\":\"https:\/\/loosenonline.jp\/en\/#website\"},\"datePublished\":\"2023-05-21T04:25:38+00:00\",\"dateModified\":\"2024-05-09T06:19:17+00:00\",\"description\":\"Regarding cancellations and returns (refunds and exchanges) - Loosenonline\",\"breadcrumb\":{\"@id\":\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/loosenonline.jp\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Regarding cancellations and returns (refunds and exchanges)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/loosenonline.jp\/en\/#website\",\"url\":\"https:\/\/loosenonline.jp\/en\/\",\"name\":\"Loosenonline\",\"description\":\"\u89aa\u5bc6\u30b1\u30a2 \u611b\u3057\u5408\u3046\u4f53\u9a13\u3092UP\",\"publisher\":{\"@id\":\"https:\/\/loosenonline.jp\/en\/#organization\"},\"alternateName\":\"LOOSEN\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/loosenonline.jp\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/loosenonline.jp\/en\/#organization\",\"name\":\"TAITOGEN,LTD\",\"alternateName\":\"TAITOGEN,LTD\",\"url\":\"https:\/\/loosenonline.jp\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/loosenonline.jp\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/loosenonline.jp\/wp-content\/uploads\/2023\/05\/WechatIMG142.png\",\"contentUrl\":\"https:\/\/loosenonline.jp\/wp-content\/uploads\/2023\/05\/WechatIMG142.png\",\"width\":3402,\"height\":850,\"caption\":\"TAITOGEN,LTD\"},\"image\":{\"@id\":\"https:\/\/loosenonline.jp\/en\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/loosenonline.jp\/en\/#\/schema\/person\/6ee63ce001d8a2395be85d2423523961\",\"name\":\"Andrew\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/loosenonline.jp\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/loosenonline.jp\/wp-content\/litespeed\/avatar\/3c8848970b15775de8f1656c76b3ba9c.jpg?ver=1780549627\",\"contentUrl\":\"https:\/\/loosenonline.jp\/wp-content\/litespeed\/avatar\/3c8848970b15775de8f1656c76b3ba9c.jpg?ver=1780549627\",\"caption\":\"Andrew\"},\"url\":\"https:\/\/loosenonline.jp\/en\/author\/andrew\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Regarding cancellations and returns (refunds and exchanges) - Loosenonline","description":"Regarding cancellations and returns (refunds and exchanges) - Loosenonline","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/","og_locale":"en_US","og_type":"article","og_title":"Regarding cancellations and returns (refunds and exchanges) - Loosenonline","og_description":"Regarding cancellations and returns (refunds and exchanges) - Loosenonline","og_url":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/","og_site_name":"Loosenonline","article_modified_time":"2024-05-09T06:19:17+00:00","og_image":[{"width":1400,"height":490,"url":"https:\/\/loosenonline.jp\/wp-content\/uploads\/2024\/03\/JPhomepage-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/#article","isPartOf":{"@id":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/"},"author":{"name":"Andrew","@id":"https:\/\/loosenonline.jp\/en\/#\/schema\/person\/6ee63ce001d8a2395be85d2423523961"},"headline":"Regarding cancellations and returns (refunds and exchanges)","datePublished":"2023-05-21T04:25:38+00:00","dateModified":"2024-05-09T06:19:17+00:00","mainEntityOfPage":{"@id":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/"},"wordCount":588,"publisher":{"@id":"https:\/\/loosenonline.jp\/en\/#organization"},"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/","url":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/","name":"Regarding cancellations and returns (refunds and exchanges) - Loosenonline","isPartOf":{"@id":"https:\/\/loosenonline.jp\/en\/#website"},"datePublished":"2023-05-21T04:25:38+00:00","dateModified":"2024-05-09T06:19:17+00:00","description":"Regarding cancellations and returns (refunds and exchanges) - Loosenonline","breadcrumb":{"@id":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/loosenonline.jp\/en\/regarding-cancellations-and-returns-refunds-and-exchanges\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/loosenonline.jp\/en\/"},{"@type":"ListItem","position":2,"name":"Regarding cancellations and returns (refunds and exchanges)"}]},{"@type":"WebSite","@id":"https:\/\/loosenonline.jp\/en\/#website","url":"https:\/\/loosenonline.jp\/en\/","name":"Loosenonline","description":"\u89aa\u5bc6\u30b1\u30a2 \u611b\u3057\u5408\u3046\u4f53\u9a13\u3092UP","publisher":{"@id":"https:\/\/loosenonline.jp\/en\/#organization"},"alternateName":"LOOSEN","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/loosenonline.jp\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/loosenonline.jp\/en\/#organization","name":"TAITOGEN,LTD","alternateName":"TAITOGEN,LTD","url":"https:\/\/loosenonline.jp\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/loosenonline.jp\/en\/#\/schema\/logo\/image\/","url":"https:\/\/loosenonline.jp\/wp-content\/uploads\/2023\/05\/WechatIMG142.png","contentUrl":"https:\/\/loosenonline.jp\/wp-content\/uploads\/2023\/05\/WechatIMG142.png","width":3402,"height":850,"caption":"TAITOGEN,LTD"},"image":{"@id":"https:\/\/loosenonline.jp\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/loosenonline.jp\/en\/#\/schema\/person\/6ee63ce001d8a2395be85d2423523961","name":"Andrew","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/loosenonline.jp\/en\/#\/schema\/person\/image\/","url":"https:\/\/loosenonline.jp\/wp-content\/litespeed\/avatar\/3c8848970b15775de8f1656c76b3ba9c.jpg?ver=1780549627","contentUrl":"https:\/\/loosenonline.jp\/wp-content\/litespeed\/avatar\/3c8848970b15775de8f1656c76b3ba9c.jpg?ver=1780549627","caption":"Andrew"},"url":"https:\/\/loosenonline.jp\/en\/author\/andrew\/"}]}},"_links":{"self":[{"href":"https:\/\/loosenonline.jp\/en\/wp-json\/wp\/v2\/pages\/19966","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loosenonline.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loosenonline.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loosenonline.jp\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/loosenonline.jp\/en\/wp-json\/wp\/v2\/comments?post=19966"}],"version-history":[{"count":3,"href":"https:\/\/loosenonline.jp\/en\/wp-json\/wp\/v2\/pages\/19966\/revisions"}],"predecessor-version":[{"id":31652,"href":"https:\/\/loosenonline.jp\/en\/wp-json\/wp\/v2\/pages\/19966\/revisions\/31652"}],"wp:attachment":[{"href":"https:\/\/loosenonline.jp\/en\/wp-json\/wp\/v2\/media?parent=19966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}